PropRunnerLogin

Privacy Policy

Effective date: October 16, 2026

This Privacy Policy explains how Heart Loop LLC("PropRunner", "we", "us") collects, uses and shares information when you use the PropRunner website at proprunners.com and the PropRunner apps for iPhone and Android (together, the "Service"). PropRunner is a marketplace that connects real estate agents and brokerages ("Realtors") with independent field-service contractors ("Runners") who complete jobs such as sign and lockbox installs.

Information we collect

Account information. When you register we collect your name, username, email address, phone number and password. Realtors may also provide their brokerage and real estate license number. Runners may provide a profile photo, vehicle type and service area.

Location (Runners).When a Runner is online or working a job, the app collects the device's precise location. We use it to show nearby jobs, to confirm arrival at a property (the Runner must be within about 300 meters to check in), and to show the Runner's live position to the Realtor for that job, only while the Runner is on the way to or working that job. The app collects location only while it is open and in use; it does not track location in the background. Realtors' device location is not collected.

Job information. Property addresses, scheduling details, instructions and access notes that Realtors enter, and proof-of-service photos Runners take with the camera or choose from their photo library.

Payment information. Payments are processed by Stripe. Realtors pay through Stripe Checkout, and Runners receive payouts through Stripe Connect. Card and bank account numbers are entered directly with Stripe; PropRunner never receives or stores them. We keep records of amounts, dates and payment status.

Device and notification information. If you allow notifications, the app stores a push notification token for your device so we can send job alerts and status updates.

Communications. Messages you send us, and records of emails and text messages we send you (for example password resets and job alerts).

How we use information

  • To create and manage accounts, including verifying Realtors and Runners before approval.
  • To match jobs with Runners, verify that work was done (location check-in and photos), and show job progress to the Realtor.
  • To process payments, service fees, refunds and Runner payouts, and to prevent fraud.
  • To send job alerts, status updates, account and security messages.
  • To provide support, keep the Service secure, and comply with legal obligations.

We do not sell your personal information, we do not use it for advertising, and the apps do not include third-party advertising or analytics tracking.

How we share information

Between users.A Realtor sees the name, contact details, live location (while en route and on the job) and proof photos of the Runner working their job. A Runner sees the job address, instructions and the Realtor's contact details for jobs they accept.

Service providers that process information on our behalf:

  • Stripe: payments and Runner payouts.
  • Google Cloud (United States): hosting, database and photo storage.
  • Google Maps Platform: maps, address search and geocoding.
  • Cloudflare: website delivery and security.
  • Expo, Apple and Google: delivering push notifications.
  • Twilio: text message alerts, when enabled.
  • Zoho: sending email.

Legal reasons. We may disclose information if required by law, to enforce our Terms of Service, or to protect the rights and safety of our users or others. If PropRunner is involved in a merger or sale, information may transfer as part of that transaction.

Retention and account deletion

You can delete your account at any time in the app (Profile → Delete Account) or by emailing support@proprunners.com. Deletion is immediate: your name, email, phone number, profile photo, bio, license number and location are removed and the account is disabled. Records of past jobs, payments and payouts are kept as required for accounting, tax and legal purposes, without your contact details. An account can't be deleted while one of its jobs is still in progress. See Delete your account for details.

Your rights and choices

  • You can view and update most account information in your profile.
  • You can turn off location access, camera access or notifications in your device settings, although Runners need location and camera access to complete jobs.
  • Depending on where you live (for example California), you may have the right to know what personal information we hold about you, to request a copy, to correct it, or to have it deleted. Email support@proprunners.com and we will respond within the time the law requires. We will not discriminate against you for exercising these rights.

Security

Information is encrypted in transit, payment details are handled by Stripe, and access to our systems is restricted. No system is perfectly secure, so please use a strong, unique password.

Children

The Service is for adults. It is not intended for anyone under 18, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy. If we make significant changes we will notify you in the app or by email, and the effective date above will change.

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